A complaint shall be submitted in writing in accordance with the form specially prepared for that purpose by the Authority and as included in Appendix (2) of this Module to the secretary of the Complaints and Grievances Committee. It shall include the following information: 1. The complainer’s name, capacity, profession, address and the civil number or identification, phone number, facsimile and email account. 2. The complaint and any supporting documents 3. Signature of the complainer and the date of submitting the complaint. 4. The name of the defendant and their full address including the phone number, facsimile and email account. 5. A statement of whether the complaint has been submitted to any other entity, named accordingly, and whether any legal action was taken thereon or not.